Health Information

At Carolinas HealthCare System Blue Ridge

surgical services

Medical Records / Health Information Management
Carolinas HealthCare System - Blue Ridge

The Medical Records Department (also known as Health Information Management) is located at the Morganton hospital campus of Carolinas HealthCare System-Blue Ridge on the lower lobby level, at the opposite end of the hall from Lake James Auditorium. There is no Medical Records Department at the Valdese hospital campus.

We are open to the public Mondays-Fridays from 8:30am to 5:00pm (excluding holiday timeframes).

Our contact information is: 
2201 S. Sterling Street – Morganton, NC 28655 
Phone (828) 580-6887 Fax (828) 580-6859, 7542, 6886


To obtain a copy of your medical records, please complete a patient authorization form and submit it in person, by mail, by encrypted email, or by fax.

If you come in person, please bring a photo ID with you. We do not charge for patient medical record copies.



The best way to access our authorization forms (and instructions for use) is through the CHS website … (scroll to the bottom of the page and select Patient Privacy)

Permission for Release of Health Information (English Version)
Permission for Release of Health Information (Spanish Version)

  • There are several Federal and State Laws that govern how and to whom medical records may be released. Please be aware that we have to follow these laws at all times – no exceptions.
  • We cannot release record copies on a deceased person without proof of executorship of the estate or a clear next-of-kin relationship. After death, a power of attorney is null/void.
  • To obtain a copy of a birth or death certificate or to make a correction to one, please contact the Burke County Clerk’s office.

It is now possible for you to access your health record online through our Patient Portal! If you are interested, please follow this link for more information:

Online bill pay for Blue Ridge accounts is still only available via the website.
Online bill pay for Carolinas HealthCare System accounts can be performed via the Patient Portal

We remain strongly committed to protecting the privacy, security, accuracy, and completeness of our patients’ records.

Thank you for choosing Blue Ridge for your care!