Patient and Visitors SERVICES

At Carolinas HealthCare System Blue Ridge

helping you find answers to your questions

Welcome to Carolinas HealthCare System Blue Ridge. For more than 160 years, we have been taking care of patients in Burke and surrounding counties. We are honored you’ve chosen us to provide your care.

Are you going to be our patients? Please take a look at our online Patient and Family Guide.

Learn how you can donate to our foundation.

At Carolinas HealthCare System Blue Ridge, we realize your family and friends are important to you and your well-being. You may have visitors any time on most units. If you would like to limit your visiting hours, please let your care team know. For patients in Critical Care, please ask the nurse when you may visit.

Our gift shop has all kinds of items if you need a little something to brighten your day or the day of your loved one in the hospital. Learn more.

Are you looking for ways to give? Volunteering at the hospital is a rewarding experience. We couldn’t do without our volunteers. Find out how you can become involved.

Sometimes we need a little extra support and spiritual comforting that only a chaplain can provide. Carolinas HealthCare System Blue Ridge hospitals offer patients and their families the services of a chaplain. Our chaplains serve people of all faiths and denominations. Members of our Pastoral Care Department are also available to speak to groups outside of the hospital about Advance Directives, Biomedical Ethics, the Parish Nurse Program or the pastoral care services offered by our hospitals. We also have a chapel at each hospital.

Advance Directives
An advance directive is a set of directions you give about the health care you want if you ever lose the ability to make decisions for yourself. North Carolina has two ways for you to make a formal advance directive – a "living will" and "healthcare power of attorney." It is the policy of Carolinas HealthCare System Blue Ridge is to comply with North Carolina law about a person's right to request a natural death. We will ask you if you have an advance directive when you participate in services offered by Carolinas HealthCare System Blue Ridge.

If you have an advance directive, please give us a copy. The advance directive becomes a part of your medical record, and is used to help your doctor decide about the treatment that you want. Our chaplains hold seminars once a month to explain advance directives and healthcare power of attorney. To find out when the next seminar is scheduled, please call 580-5404 or 580-7759.

Living Wills
In North Carolina, a living will is a document that tells others that you want to die a natural death if you are diagnosed as terminally or incurably sick or are in a persistent vegetative state from which you will not recover. In a living will, you can direct your doctor not to use heroic treatments that will delay your dying, for example by using a breathing machine ("respirator" or "ventilator"), or to stop such treatments if they have been started. You can also direct your doctor not to begin or stop giving you food and water through a tube ("artificial nutrition or hydration").

Healthcare Power of Attorney
In North Carolina, you can name a person to make medical care decisions for you if you later become unable to decide for yourself. This person is called your "healthcare agent." In the legal document, you name who you want your agent to be. You can say what medical treatment you would want and what you would not want. Your agent then knows what choices you would make. You should choose someone you trust and discuss your wishes with the person before you put it in writing.

Who decides about my medical care or treatment?
If you are 18 or older and mentally competent, you have the right to make decisions about your medical treatment. You should talk to your doctor or other healthcare provider about any treatment or procedure so that you understand what will be done and why. You have the right to say yes or no to treatments recommended by your doctor. If you want to make or to express them yourself, you will need an "advance directive."

Do I have to have an advance directive and what happens if I don't?
Making a living will or having a healthcare power of attorney is your choice. If you become unable to make your own decisions, you have no living will nor a person named to make medical decisions for you (healthcare agent), a doctor or healthcare provider will consult with someone close to you about your care.

How do I make an advance directive?
You must first follow several rules when you make a formal living will or health care power of attorney. These rules are to protect you and ensure that your wishes are clear to the doctor or other provider who may be asked to carry them out. Both the living will and the health care power of attorney must be written and signed by you while you are still able to understand your condition and treatment choices and to make those choices known. Both types of advance directives must be witnessed by two qualified people and be notarized. The hospital Case Management workers or Chaplains can help you with questions concerning your Living Will and Health Care Power of Attorney documents. Notify your nurse if you need assistance. The Living Will and Health Care Power of Attorney documents are available at no charge to our patients through the Case Management office.

Hospitalist Program
At Carolinas HealthCare System Blue Ridge, your hospital treatment may be coordinated by a hospitalist, a physician who works primarily in hospital settings. Hospitalists generally visit you once a day or more as necessary during your hospital stay. You may not see the same physician on the weekend as during the week. Hospitalists can evaluate, treat or consult.. Hospitalists work with the your primary physician to update your information. Hospitalists do not treat you after you are discharged from the hospital. If you do not have a primary care physician, we can make a referral.

Meals at the Hospitals
Patients are served breakfast between 7:30 a.m. and 8:30 a.m., lunch between 11:30 a.m. and 12:30 p.m. and dinner between 4:30 p.m. and 5:30 p.m. Guest trays are available for a fee.

"Or You May Prefer" Menu
If you desire menu choices that are not offered on the selective menu, we would be happy to offer you our "Or You May Prefer" menu which contains a variety of traditional favorites available every day. Please ask a member of the Food and Nutrition service team for a copy of this menu.

Guest and Visitor Services
The café is open Monday through Friday for visitors and staff from 7:00 a.m. to 10 a.m. and 11 a.m. to 3 p.m. We offer a variety of choices to satisfy the dining needs of your guests and visitors.
Dietitians at Carolinas HealthCare System Blue Ridge are active members of your health care team. They are available to answer questions, provide personalized diet consultation and/or arrange for an outpatient appointment after discharge.

Personal Items
If you forget to bring a personal care item (toothpaste, toothbrush, razor, etc.), please let us know. Several toiletry items are available to you with our compliments. Please do not bring valuable jewelry, large sums of money or radios/stereo players.

Security / Lost & Found
Our Security Department is staffed 24 hours a day to assist you and your family or other visitors with parking, directions and security. To obtain a security escort or to claim or place a lost or found item, call the operator to direct your call.

Services for Hearing or Sight Impaired Patients
Carolinas HealthCare System Blue Ridge complies with the American with Disabilities Act. If you are impaired (hearing, sight, etc.), we provide several services and devices to assist you. Please let us know if you need help.

Services for Non-English-Speaking Patients
If you need a translator, please let the staff person in Registration know.