For Patients and Visitors

Welcome to Carolinas HealthCare System Blue Ridge. For more than 160 years, we have been taking care of patients in Burke and surrounding counties. We are honored you’ve chosen us to provide your care. Here is some information we hope you'll find helpful.

Visiting Hours

At Carolinas HealthCare System Blue Ridge, we realize your family and friends are important to you and your well-being. You may have visitors any time on most units. If you would like to limit your visiting hours, please let your care team know. For patients in Critical Care, please ask the nurse when you may visit.

Visitor Guidelines

  • We strongly suggest no more than 2 visitors at a time.
  • In general care areas, visitors must be at least 12 years old.
  • In the CCU, all visitors younger than age 16 must check in with a nurse prior to visiting a patient.
  • Please be quiet. No loud noises.
  • No one may visit with a cold, sore throat, pink eye, flu, vomiting, diarrhea, unexplained skin rash, open draining sores or any disease that could be given to someone.
  • Look for no visiting and precaution signs before entering the room.
  • Leave the room during care if asked.
  • Put cell phones on silent or vibrate.

Carolinas HealthCare System Blue Ridge may limit or restrict visitors when needed for patient safety such as during cold or flue season or infectious outbreaks in the community.

 Volunteering at Carolinas HealthCare System Blue Ridge

Sometimes a smile, a kind word, or just knowing someone cares can make a patient’s day and possibly aid in healing. At Carolinas HealthCare System Blue Ridge, we are committed to enhancing healthcare from a patient’s perspective. Volunteers can help by delivering kindness, compassion, and empathy. By sharing your time and skills, meeting new friends and giving back to your community, your own life will be enhanced through volunteering. Learn more about volunteering.

Spiritual Care

We strive to meet patients where they are, aid in the process of healing through human conversation, offer guidance and a calming presence, and assure people that they are not alone in their journey.

The Spiritual Care staff is available to support your or your family’s emotional and spiritual needs:

  • When a loved one is seriously ill or facing crisis
  • When you or other family members are facing or recovering from surgery
  • When you are discouraged or feel life has lost its meaning
  • When you are suffering a loss or experiencing a major adjustment

Carolinas HealthCare System Blue Ridge chaplains visit people of all faiths. To get a chaplain to visit you, ask your nurse or call 828-580-5143. Your clergy may visit with you at any time. The interfaith chapel is on the lobby floor at Carolinas HealthCare System Blue Ridge – Morganton and is open 24 hours a day.

Making Tough Decisions

Carolinas HealthCare System Blue Ridge encourages you (if you are 18 or older) to have an “advance directive” for your healthcare. This means you tell us what to do and what not to do – a set of directions you give about the health care you want if you ever lose the ability to make decisions for yourself. We will ask you if you have an advance directive when you participate in services offered by Carolinas HealthCare System Blue Ridge. If so, we will make a copy for your medical record. Learn more about advance directives.

Hospitalist Program

 At Carolinas HealthCare System Blue Ridge, your hospital treatment may be coordinated by a hospitalist, a physician who works primarily in hospital settings. Hospitalists generally visit you once a day or more as necessary during your hospital stay. You may not see the same physician on the weekend as during the week. Hospitalists can evaluate, treat or consult. Hospitalists work with your primary physician to update your information. Hospitalists do not treat you after you are discharged from the hospital. If you do not have a primary care physician, we can make a referral.

Meals at the Hospitals

 Patients are served breakfast between 7:30 a.m. and 8:30 a.m., lunch between 11:30 a.m. and 12:30 p.m. and dinner between 4:30 p.m. and 5:30 p.m. Guest trays are available for a fee. If you desire menu choices that are not offered on the selective menu, we would be happy to offer you our "Or You May Prefer" menu which contains a variety of traditional favorites available every day. Please ask a member of the Food and Nutrition service team for a copy of this menu.

The Atrium Cafe is on the lower level (LL) on the Morganton campus. It offers organic meals, prepackaged meals, fresh salads and sandwiches. The café is open Monday through Friday from 7 a.m. to 7 p.m.

Dietitians at Carolinas HealthCare System Blue Ridge are active members of your health care team. They are available to answer questions, provide personalized diet consultation and/or arrange for an outpatient appointment after discharge.

Security / Lost & Found

 Our Security Department is staffed 24 hours a day to assist you and your family or other visitors with parking, directions and security. To obtain a security escort or to claim or place a lost or found item, call the operator to direct your call.

Language/Translation Services

We have translation services for many foreign languages. We can provide sign language interpreters for people who are deaf or hard of hearing. Please tell your nurse if you need any of these free services. 

 

 



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