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Billing Information
Thank you for choosing Carolinas HealthCare System Blue Ridge for your healthcare needs. We appreciate the confidence you have placed in us. This page should answer many common questions that you may have about insurance and billing. Please contact us if you have additional questions or concerns.If you have a medical emergency, please remember that Carolinas HealthCare System Blue Ridge treats all patients equally, regardless of their ability to pay.
Filing Insurance Claims
As a courtesy to you, Carolinas HealthCare System Blue Ridge files insurance claims with most insurance companies for services provided. Please be aware that filing a claim does not guarantee payment from your insurance company.
Most policies have a deadline for filing claims. To help ensure that the insurance company receives and processes your claim correctly, please review the following checklist:
Workers’ Compensation
If you are hurt as a result of an injury on the job, we will bill your employer or your employer’s workers’ compensation carrier.
Medicare
We will submit Medicare claims for you.
Patients are responsible for deductibles, coinsurance and services not covered by Medicare and Medicare Advantage plans, such as oral and topical medications and services covered by liability insurance.
Medicaid
We will submit Medicaid claims for you to North Carolina Medicaid if you have presented a current card or the Department of Social Services confirms you are enrolled in Medicaid. You may be responsible for some of your charges if Medicaid has determined that a copay is due.
Uninsured and Self-Pay Patients
Carolinas HealthCare System Blue Ridge offers a 50% discount to patients who have no health insurance. To help you manage the balance of your charges, our financial counselors will speak with you about payment plan options or about our financial assistance programs.
Financial Assistance
If you need financial assistance after treatment, we have several ways to help:
Medicaid Eligibility Program – This free service at Carolinas HealthCare System Blue Ridge can help find out if your charges could be covered by Medicaid. Our financial counselor can review your current family situation and refer you to our in-house DSS worker. The DSS worker will assist you with applying for Medicaid.
Financial Assistance Program – Carolinas HealthCare System Blue Ridge offers assistance to patients who cannot pay and are not eligible for Medicaid. With the help of our financial counselors, patients who are living at or below the federal poverty guidelines may have all or part of their hospital charges reduced. Financial assistance applications are available from our financial counselors. Approval for financial assistance is based on your family size, annual income, etc., as well as medical hardship.
Services Not Included in the Hospital Bill
During treatment you may receive care from physicians or other healthcare providers who will bill you separately for their services. These providers may include:
Your hospital statement will have a list of these providers and their contact information.
Payment Options
If you find that you are unable to pay your balance in full at the time of service, we offer two payment options. Please note that sending partial payments does not establish a formal payment plan. For more information on the following payment plans, please contact customer service at 828-580-5016 or 828-580-5036.
Five Equal Payments
Payments can be made in five equal payments. No interest will accrue on the outstanding balance.
Access One
We offer a revolving charge account option for patients and their families. You may charge medical services to your account on an Access One medical credit card. If you do not have insurance or need help managing the portion of your bill that remains after your insurance company has paid, this may be an option for you. Learn more by calling 828-580-5016 or 828-580-5036.
Please contact our financial counselors if you:
If you have any other questions related to financial assistance, please call:
Carolinas HealthCare System Blue Ridge - Morganton Campus: 828-580-5090
Carolinas HealthCare System Blue Ridge - Valdese Campus: 828-580-7576
Please mail all payments to:
Carolinas HealthCare System Blue Ridge
P.O. Box 96072
Charlotte, NC 28296-0072